About nsTIS®
nsTIS® is an integrated platform for electronic distribution and marketing of tourism products. By integrating modern marketing practices, nsTIS® is a leading tool for supporting Online Travel Agencies, Tour Operators, as well as organizations that promote holiday destinations.
nsTIS® consists of the following subsystems:
• The booking engine subsystem with Β2Β and B2C channels
• The e & m CRM subsystem
• The holiday destinations presentation subsystem (Destination Information System)
It can be combined with nsHub® for:
• Collection and distribution of tourism products from and to third party distribution channels (XML In - Out)
• Transparent communication with nsTravel® (Back office)
nsTIS® Booking Engine
The nsTIS® Booking Engine consists of appropriately configured mechanisms per tourism product category, aiming to support electronic online reservations. By automating the entire management chain towards the B2B and the Β2C clientele, it becomes a valuable tool that increases sales and reduces operational costs when combined with nsTravel® (Back office).
This subsystem supports the following tourism products categories:
• Accommodation
• Scheduled Flights
• Charter Flights
• Transfers
• Rent a Car
• Cruise
• Excursion
• Holiday Packages
The nsTIS® Booking Engine addresses tourism organizations that wish to make their products available online, taking advantage of the industry’s trends for the presence of Online Travel Agencies.
nsTIS® e&m –CRM
The nsTIS® e&m –CRM is an integrated system of electronic clientele management and portals’ presentation with the use of modern e-marketing and social media marketing techniques.
Nowadays the need to keep the current clients as well as to increase the company’s clientele is more crucial than ever. Also the level of competiveness among the companies of tourism industry is constantly increasing. Taking into consideration the above we designed nsTIS® e&m –CRM which provides the following mechanisms:
• Subscription to newsletters.
• Subscribed members’ management.
• Management and monitoring of membership rewards. With this mechanism, the subscribed users will gain privileges by participating in the e-shop’s procedures.
• Lead & customer segmentation
• The design and running of e-marketing campaigns. The marketing campaigns are designed to enable the running of dynamic, static, direct and indirect campaigns through email, SMS and MMS.
• Dynamic questionnaires for the assessment of customer satisfaction from the provided services.
• Management of complaints and service requests.
• The site’s connection with social media platforms
• Integration with Microsoft Office
• CRM Analytics and Dashboards
• Google Analytics Integration
nsTIS® Destination Information System (DiS)
The nsTIS® Destination Information System is a content management system for both the internet and the mobile platform which aims to present holiday destinations. The presentation of each destination is done through rich multimedia content as well as geographic platforms. The content is structured in thematic categories and includes sections for the presentation of the destinations’ points of interest.
The nsTIS® Destination Information System consists of the following mechanisms:
• Content management for destinations.
• Content management for thematic categories. The data of the thematic categories are directly linked to the destination’s data.
• Management of reviews, comments and audio/video material.
• Banners management.
The nsTIS® Destination Information System addresses tourism organizations and organizations for destination marketing and promotion and it’s the ideal solution for displaying a certain location’s tourism product, aiming to provide customized information and increase customer satisfaction.