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For Outgoing Travel Agents & Τour Οperators

Netsemantics has created an integrated software platform nsTravel™ ERP-CRM + nsHub™ + nsTIS™ for automating the back office, front office online reservations and CRM operations:

1. nsTravel backoffice

  • Management of inventory (contracted – own products) and wholesalers channel management (XML in Sources consolidation)
  • Charter Management and their connection to packages
  • Package design and costing • Accounts Receivable - Accounts Payable
  • Price Catalogs
  • Sales Invoicing and Cost Control
  • Funds management (treasury, checks, bank accounts, credit cards)
  • Booking management for
  • Packages and multi participatory excursions
  • Hotels
  • Tickets (air, boat)
  • Rental cars
  • Transfers
  • GDS Interfaces (Amadeus, Galileo, Sabre, Worldspan etc.) for importing issued tickets
  •  BSP Reconciliation
  • Document management – Microsoft Outlook Integration
  • Financial Management
  • General Ledger
  • Cost Centers
  • Fixed Assets
  • Automated Issue of Checks
  • Payment proposal
  • Open items monitoring 
  • Debt collection
  • Work in an integrated environment, where all users can work on the same application and use one unified database which contains all the necessary information for the daily operations.
  • Single data entry, since data entered in the system (either static data or pricing and availability) serves both the Back Office and the Front Office Functions. 
  • Automatic pricing policy management, by mass updating sales pricelists based on the purchase prices.
  • Flexible design of packages and multi participatory excursions 
  • Flexible design of the departures of charter flights that are connected to the travel packages.
  • Automation of the communication with suppliers for vouchers, rooming lists, confirmations etc
  • Reduction of the manuscript work, since the Back Office system contains pre-configured business flows, automate invoice and travel documents preparation and electronic transmission to customers and data entry to supplier’s platforms as well.
  • Reduction of the points of failure due to human error, since the Back Office system enables logical, functional and managerial controls that minimize the possibility of improper data entry.
  • Τhe automation of the accounting entries along with multiple report controls, eliminate the possibility of mistakes from the users.
  • Reduction of internal control time, since the information is readily available to all relevant departments.
  • The open items monitoring tool gives the ability to automatically combine the receivements and payments with invoices using FIFO rules or manually relating them.
  • The MIS module gives the management team the ability of exporting multi-level and multi dimensional information for all types of business activity in order to take the right decisions at the right time.

2. nsHub XML consolidation and electronic distribution - XML API

  • Consolidation and mapping of travel products (Air tickets, Hotels, Cars, Excursions, Transfers, Cruises) of third party on line suppliers & GDS (XML in) 
  • Integration and mapping of third-party products with your own products
  • Disposal of company’s inventory in the Β2Β & Β2C channels, according to the company’s commercial policy (XML Web services API)
  • Automatic registration of bookings into suppliers platforms
  • Automatic bidirectional communication with nsTravel back office for booking download and management and commercial policy upload
  • Creation of a distribution hub hosted in data center so as to ensure the quality of service.
  • The interconnection of the CRM processes with the Travel Portal through XML web services API. So CRM becomes a valuable tool through which the company ensures the live communication with the customer.

3. Platform for Online Reservations – Internet Booking Engine (nsTIS™)

The nsTIS™ subsystem is directly linked to the nsHub XML API for incorporating the features of nsHub described above and consists of the following:

  • B2B platform:
    • The booking engines subsystem for receiving bookings from Β2Β customers for:
      • Hotel,
      • Transfer,
      • Excursion,
      • Rent a Car,
      • Cruises, 
      • Packages,
      • Air tickets etc.

    • The B2B partners information subsystem, for the bookings they have submitted, their status, their financial details and ability to cancel them.
    • Support of various payment types and integration with payment gateways
  • B2C platform:
    • Booking engines for the above products
    • Integration with CMS for customizing the appearance of B2C travel portal. 
    • Integration with Social media platforms  
    • Integration of the B2C site with nsTravel CRM subsystem for managing the relationship with prospect and existing customers
    • Support of various payment types and integration with payment gateways
  • B2E (Business to Employee) platform:
    • Booking engines for the above products accessible from the company’s sales staff

4. nsTravel CRM

  • Subscription to newsletters
  • Document Template design
  • Customer profiling and segmentation
  • Design and run of marketing campaigns, with dynamic creation of lists based on the data of Back office & CRM
  • Workflow for communication with customers
  • Management of Loyalty programs
  • Management of service requests and complaints
  • Dynamic questionnaires
  • CRM & Google analytics integration. The ability to integrate data from the Google analytics to the data of CRM&ERP helps the company to evaluate the effectiveness of its online presence.

The automation of business processes that is achieved through the unified platform has as purpose:

  • The reduction of the operational costs.
  •  The increase of sales.
  • The automation of the daily work of the staff.
  • The better information flow and coordination of the departments.
  • The more effective information of the management team, for taking the right decisions at the right time.

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