The nsTravel ™ - CRM is an integrated system of electronic clientele management with the use of modern e-marketing techniques.
Nowadays the need to keep the current clients as well as to increase the company’s clientele is more crucial than ever. Also the level of competiveness among the companies of tourism industry is constantly increasing. Taking into consideration the above we designed nsTravel™ - CRM which provides the following mechanisms:
Subscription to newsletters.
Subscribed members’ management.
Lead & customer segmentation.
Document template management.
Design and run of marketing campaigns through email, SMS and Call Center.
Management and monitoring of membership rewards. With this mechanism, the subscribed users will gain privileges by participating in the e-shop’s procedures.
Dynamic questionnaires for the assessment of customer satisfaction from the services provided.
Management of complaints and service requests.
The site’s connection with social media platforms.
Integration with Microsoft Office.
CRM Analytics and Dashboards.
Google Analytics Integration.
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